Privacy Policy

Privacy Policy for SMS Communication Services

Oso Auto Insurance (“we,” “our,” or “us”) is committed to protecting the privacy of our subscribers and clients (“you” or “your”). This Privacy Policy (“Policy”) explains how we collect, use, and share your personal information when you engage with our SMS communication services (“Services”).

Information We Collect

When you opt into our SMS Services, we may collect the following information:

• Personal Information: Your phone number and any additional information you provide via SMS, such as inquiries, feedback, or survey responses.
• Communication Details: Metadata associated with SMS communications, such as timestamps, delivery status, and message content where necessary.

We do not collect sensitive personal information unless explicitly provided by you.

How We Use Your Information

We use the information collected to:

• Send SMS messages about our products, services, promotions, and updates.
• Respond to inquiries and provide support related to your engagement with our business.
• Communicate with you to complete a service, process, sale, or reporting requirement.
• Provide general updates, notifications, or reminders related to our offerings.
• Analyze and improve our services, communication strategies, and marketing efforts.

Our use of your information is strictly for the purposes outlined above and in compliance with applicable laws.

Sharing of Information

We do not sell your personal information to third parties. However, we may share your phone number under the following circumstances:

Associated Companies

We may share your phone number with trusted associated companies to:

• Coordinate services or transactions related to your engagement with us.
• Offer relevant products, services, or promotions that may interest you.

Any associated company receiving your information is bound by confidentiality agreements and is required to use your phone number solely for the purposes described in this Policy.

Service Providers

We may share your information with third-party vendors or service providers who assist us with:

• SMS delivery and related technical services.
• Data analysis, customer support, or marketing operations.

These providers are also bound by confidentiality obligations and cannot use your data for any other purposes.

Legal Compliance

We may disclose your information to comply with legal obligations, enforce our Terms and Conditions, protect our rights, or respond to lawful government requests.

Data Retention

We retain your information only for as long as necessary to fulfill the purposes outlined in this Policy, comply with legal requirements, resolve disputes, and enforce our agreements. After this period, your data will be securely deleted or anonymized.

Your Rights

As a subscriber, you have the following rights regarding your personal information:

• Opt-Out: You may opt out of receiving SMS messages at any time by replying “STOP” or contacting us directly.
• Access: You may request access to the personal information we hold about you.
• Correction: You may request corrections to any inaccurate or incomplete information.
• Deletion: Subject to applicable laws, you may request deletion of your personal information.
• Restrict Processing: You may request limitations on how we use your data in certain circumstances.

To exercise these rights, contact us using the details provided in Section 8.

Data Security

We implement industry-standard security measures to protect your information from unauthorized access, disclosure, alteration, or destruction. However, no method of electronic transmission or storage is completely secure, and you acknowledge and accept these risks.

Changes to This Privacy Policy

We reserve the right to update or modify this Policy at any time to reflect changes in our practices or legal requirements. Any updates will be communicated via SMS or by posting the revised Policy on our website. Continued use of the Services constitutes acceptance of the updated Policy.

Contact Information

If you have any questions, concerns, or wish to exercise your rights under this Policy, you may contact us at:

Oso Auto Insurance
418 N 175 E suite 110
Logan, Utah 84321